Cancellation & Refund Policy
Last updated: November 8, 2026
We keep a specific date and time for your photo shoot and decline other requests for that slot. For this reason, cancellations are handled as described below. By booking a photo shoot you accept this policy.
Booking fee
30% of the package price is a non-refundable booking fee. It secures your date and is never refunded, except when the photo shoot is cancelled by us.
Cancellation by the client
| When you cancel | Refund |
|---|---|
| 30 days or more before the photo shoot | 70% of the package price (the 30% booking fee is kept) |
| Less than 30 days before the photo shoot | No refund |
Cancellations must be sent in writing (email or WhatsApp). The date we receive your message is the cancellation date. Refunds are issued to the original payment method.
Alternatives to cancelling
- Change the date: you can move your photo shoot once, free of charge, if you ask at least 15 days before the original date. The new date depends on the photographer’s availability.
- Transfer: you can transfer your photo shoot to another person by letting us know their name before the session.
Bad weather
If it rains or the weather does not allow the photo shoot, we will move it to another time or day, free of charge, based on the photographer’s availability. This is not considered a cancellation.
Late arrival
If you arrive late, the session will be shortened accordingly. If the photographer is available, you can extend the session at a cost of €150 for each additional 30 minutes.
Cancellation by us
In the unlikely event that we have to cancel your photo shoot (for example because of illness or an emergency), you can choose a new date or receive a full refund of the amount paid, including the booking fee.
Contact
For any question about cancellations or refunds, please contact us.